FAQ

Ordering & Shipping

How long does delivery take?

Within the Netherlands, delivery takes 1 to 3 business days. Orders are shipped from Monday to Saturday. If you order on Saturday or Sunday, your order will be shipped on Monday.

For deliveries to other countries, delivery takes 3 to 5 business days.

What are the shipping costs?
Shipping costs are automatically calculated at checkout.

Can I track my order?
Yes, as soon as your order has been shipped, you will receive an email with a track & trace link.

Product Information

Does the case fit my phone perfectly?
Yes, each case is specifically designed for the indicated iPhone model. Always check which model you have before ordering.

Does the case offer good protection?
Our cases are tested for shock resistance and protect your phone against scratches, drops, and impacts.

What material are the cases made of?
That varies by model — we use silicone, TPU, and durable hard plastic, among others. Material specifications can be found with each product.

Are the cases compatible with wireless charging?
Yes, most of our cases support wireless charging. This is stated in the product details.

Returns & Warranty

Can I return my case?
Yes, you can return within 30 days of receipt, as long as the product is undamaged and unused.

To return your order, you can contact us via email: citesupplydealsnl@gmail.com

You will receive a response within 24 hours.

How do I report a defective product?
Contact us at citesupplydealsnl@gmail.com, with your order number and a photo of the defect. We will be happy to help you with a replacement or refund.

Payment & Security

What payment methods do you accept?
You can pay securely with iDEAL (Wero coming soon), Credit card and more.

Is my payment secure?
Yes, we use secure connections (SSL) so your data is always protected.